Early Help Advice Hub (EHA Hub) – 01823 355803

The Early Help Advice Hub (EHA Hub) includes staff from a variety of professional organisations and has been developed to monitor, manage and support the process and completion of the Early Help Assessment (EHA). The EHA Hub offers support to all practitioners who work with children, young people and families living in Somerset.

The EHA Hub provides an Advice Line 01823 355803 which is open Monday to Friday 9:00am until 4:00pm. You will speak with an Early Help Assessment Coordinator who can offer:


  • Support and guidance in completing and submitting an Early Help Assessment.
  • Support to identify if there is already an active Early Help Assessment for the child or young person.
  • Advice on assessing levels of need for Early Help according to the Effective Support for Children and Families in Somerset Guidance.
  • Register completed Early Help Assessment’s and triage requests for involvement made to SCC’s prevention services.


Parents/carers can also call for advice and guidance for their child/young person.

Things to know about the Early Help Advice Line:

  • The child/ren/young person/people being discussed will remain anonymous and no identifying details of them will be requested.
  • The Early Help Advice Line is not an alternative pathway to access Early Help Services, it is an advice service.
  • The Early Help Advice Line should not be used as case supervision.
  • Responsibility for subsequent actions following the advice will remain with you. It will not be passed over to the Coordinator advising you.

If you are concerned that a child may be suffering, or is at risk of significant harm contact Somerset Direct on 0300 123 2224. Please phone 999 if you think the child is at immediate risk of harm.